Privacy & Cookies Policy
The White Swan Richmond is committed to protecting your privacy. We value our visitors and endeavour to create an enjoyable and safe experience when visiting our website.
- Information collected by our website
- Controlling your personal information
- Website Security
- An Introduction to cookies
- Your consent for cookie deployment by our website.
- Cookies used by our website
- How to disable cookies
Information collected by our website
- What we collect
For the purpose of making an enquiring or placing an order, we ask you to send us an email with your name and any appropriate contact information including email address, telephone number, address, and details of your enquiry.
- What we do with the information collected
We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. The information you provide will only be kept and used for the purpose of fulfilling your enquiry.
Any personal data in your email is not stored on-line.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we receive your permission to do so in the future, or are required by law to do so. You may request details of any personal information which we hold about you.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
- Website Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
- External Links
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
An introduction to cookies
A cookie is a small data file that is automatically placed onto your computer’s hard drive. Cookie files are created by our website and placed onto your device in order to analyse and influence your preferences or behaviour. Analytical cookies are designed to track your journey and experience on our website – so that we may tailor your experience and gather data. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The majority of modern web browsers will automatically allow cookies to be placed onto your device. However you can usually modify your browser’s settings in order to prevent any cookies from being placed onto your device. Setting your browser to block cookies may prevent you from taking full advantage of our website.
Cookies deployed by our website:
- ensure that functionality operates as intended
- remember your choices and preferences during and between visits
- track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website
Cookies are not deployed to:
- collect any personal identifiable information.
- collect any sensitive information.
- pass data to advertising networks
- pass personally identifiable data to third parties
- pay sales commissions
Your consent for cookie deployment by our website.
Cookies used by our website
- Social Network Sharing
- Analytical Tracking
- Cookie Consent Check
Upon your first visit to our website, you will notice a subtle banner on the page alerting you to the fact that cookies are being placed onto your computer by our website.
In order for our website to remember your choice of opting-in, we store a cookie. Details of the cookies are also shown by clicking on the Settings link in this banner.
If you disable this cookie – “move_gdpr_popup”, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again. This cookie will expire in 1 year – if enabled and can be easily cleared from your browser cache at any time if required.
Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.
- Enquiry Forms
Our website’s visitors can choose to contact us via the email address, or telephone number published.
If you choose to use the enquiry form to send a message – No information is stored on-line.
How to disable cookies
Most modern browsers allow you to control your cookie settings for all websites that you browse.
You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website.
To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.
We do not use Google Analytics – However you call also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.